Refunds and cancellation
Effective 14 October 2026. Last updated 14 October 2026.
Vyom HRM is a subscription service provided by Keenminds Technologies Private Limited. This policy forms part of our terms of service. To cancel or to ask about a refund, email support@keenminds.in from your account's registered email address, with your workspace name and invoice number.
Free trial
The free trial costs nothing and needs no payment. You can stop using it at any time; there is nothing to cancel and nothing to refund.
Cancelling a subscription
- You can cancel at any time, by email to support@keenminds.in or from the billing section of your workspace where available.
- Cancellation takes effect at the end of the billing period you have already paid for. You keep full access until then, and you are not invoiced again.
- After it takes effect you have 30 days to export your data, as set out in the terms of service.
- We confirm every cancellation by email within 2 working days.
When we refund
We refund the full amount concerned, to the original payment method, when:
- you were charged twice for the same invoice, or paid more than the invoice was for;
- you were charged after a cancellation had taken effect;
- money left your account but the payment failed and was not credited to your invoice;
- we end your subscription for our own convenience — in that case we refund the unused part of the period you paid for;
- the service was unavailable for a significant part of a billing period because of a fault on our side — we refund or credit the affected part.
When we do not
- Fees for a billing period that has started are not refunded when you cancel part-way through it, or for users or employees removed during it. You keep access until the period ends.
- Fees for one-time services already delivered, such as data migration or set-up, are not refunded.
How long a refund takes
We reply to every refund request within 3 working days. Once a refund is approved we initiate it within 7 working days, to the same card, UPI account, bank account or wallet you paid from. Your bank or card issuer usually credits it within a further 5 to 7 working days. Payments made by bank transfer are refunded to the account they came from. We email you the refund reference when we initiate it.
Payment problems
If a payment failed but your account was debited, the gateway usually reverses it automatically within 5 to 7 working days. If it has not, email us with the payment reference and we will trace it with the gateway.
Contact
Keenminds Technologies Private Limited, [[TO FILL: registered office address]].
Email support@keenminds.in · Phone [[TO FILL: support phone number]].